If you are not satisfied with your DVD for any reason whatsoever, you may return it within 19 days of purchase and we will refund the full purchase price you paid for the DVD, except shipping costs.
Very occasionally goods may be damaged in transit. If your DVD arrives damaged please inform us immediately. We will ask you to return the damaged goods to us and will send a replacement upon receipt of goods. In the case of damaged goods received by a customer we will reimburse you for return shipping.
1. Package the DVD, in its original condition, including the original packaging, into a suitable mailing envelope.
2. Include the completed DVD RETURN & REFUND REQUEST FORM (click here to download form) or a 3×5 card with your name and postal address, along with a copy of your e-mail receipt.
3. Your request must be postmarked within 19 days of the receipt date.
4. Mail to:
Nature Stress Relief – DVD Returns
8760a Research Boulevard
Austin, Texas 78758
United States of America.
Please allow 2-4 weeks for delivery of your refund. The amount of the refund will be for the purchase price of the DVD. All shipping costs will remain the responsibility of the customer.
Nature Stress Relief assumes no responsibility for lost, late, damaged, misdirected, mutilated, illegible, incomplete or postage-due mail.